FAQ

Who is buyBTCnow and how does it help me?

Who is buyBTCnow and how does it help me?

BuyBTCnow enables you to buy bitcoin within a minute. So you want to buy something and suddenly you realize that only bitcoin is accepted by that merchant. You need some milli-bitcoins and you need them now! Although you realize that you could buy bigger amounts of bitcoin cheaper, you get exactly what you want and you get it now!

Our goal is to make online crypto commerce fast and safe. buyBTCnow integrates with multiple crypto exchanges to buy low.

Can anyone use this service?

If you are 18 years or older, you can purchase cryptocurrencies with your credit card or debit card using buyBTCnow.

Please note that our services are currently unavailable in countries on the FATF list, as you can see here. In addition, our services are not currently available in the following countries:

Afghanistan

Bosnia and Herzegovina

Cuba

Ethiopia

Iran

Iraq

Korea, Democratic People’s Republic of

Lao People’s Democratic Republic

Sri Lanka

Sudan

Syrian Arab Republic

Trinidad and Tobago

Tunisia

Uganda

Vanuatu

Yemen

Lebanon

Serbia

What are the daily and monthly transaction limits?

The monthly limit is 250 EUR or equivalent in USD. Please note that these monthly limits include mining fees, commission fees and credit card processing fees. Every calendar month, your personal limit will be refreshed to 250 EUR or USD equivalent as displayed as your remaining funds. Note. This monthly limit is strictly about you as a natural person. More accounts than one will be blocked.

Which credit cards does buyBTCnow support?

buyBTCnow currently accepts only VISA and MasterCard with 3d secure payments enabled. Issuing bank prefer in general debit cards over credit cards. So if you have a debit card, use that first to deposit.

Note, however, that some issuing banks (your bank) have their own terms regarding where and when those cards can be used, and may decline the charge on their side. In case your transaction is declined we ask you to contact your issuing bank and ask them to allow transactions for the merchant buyBTCnow.

Which cryptocurrencies does buyBTCnow support?

Currently you can only purchase Bitcoin. We plan to start supporting other cryptocurrencies in the near future.

How do we know that we can trust you?

Apart from having top notch secured systems, we don't store your funds and we won't store anything which could identify you. We do not store credit card or any other financial information on our servers if you don't specifically ask for that. That information is stored by the Payment Service Provider, who is certified and licensed by financial authorities to do so.
We do not store your or other client’s crypto funds. We only initiate the in chain transaction of your ordered bitcoin which you can follow live while delivering here, please click for average time here.

Do you pay the mining fees?

Yes, we do. And in order to be sure for you to receive your purchased bitcoins fast, we pay at least as much mBTC mining fee for each transaction to get it to you asap within 10 minutes(this may vary depending on chain activity). We do not receive this mining fee. These are costs incurred by the miners, who get your transactions approved. We do not batch bitcoin transactions to lower mining costs, since this could slow down your transaction time. Speed is the unique selling point of our service; we enable you to buy bitcoin within minutes.

Do you charge any commissions?

Yes we do. But they vary per minute, since we try to buy the cheapest bitcoins for you, we need to buy them from multiple exchanges. Please compare our bitcoin prices with other exchangers. Please keep in mind that prices of bitcoins get better if you buy more of it since the mining fee is not a percentage, but a fixed fee. This means that bigger bitcoin purchases lowers this fee as a percentage. For example if you purchase bitcoins for an amount of EUR 20 (or dollar equivalent), you will pay around 17% mining fee (depending on the btc rate). We do not receive this mining fee. These are costs incurred by the miners, who get your transactions approved.

Do you charge any card payment costs?

No, our bitcoin rates include all fixed and relative costs per transaction incurred by the payment processors and credit card companies. So all mining and card payment costs are paid by us.

What if I have any other questions? How can I contact support?

Please contact support at support@buyBTCnow.com

Why would I use buyBTCnow instead of any other exchanger?

Normally you use exchanges to exchange big amounts of crypto’s with other buyers or sellers from the orderbooks. You will get the best price for your crypto’s, but onboarding (uploading your id and utility bills) takes a lot of time, there are minimum deposits ($250 or more), buying and selling can be complicated and withdrawal process is slow. So if you like to act as a daytrader, you should go there. If you’re in a game, app and you need some pocket crypto’s quickly, use our buyBTCnow instant crypto shop.

Under which regulation does buyBTCnow operate?

For this exchanger service there are 2 licenses needed. One from the FIAT currency side, in order to get access to the payment gateway and the other to get access to the Cryptocurrency gateway. Our PSP is FCA regulated and ensures that the transactions it processes match proper standards. In order to guarantee zero-fraud, only 3d-secured transactions are processed. Our FCA regulated PSP is committed to ensure data privacy and security. As a payment processor, they are following industry’s security standards and are licensed under Payment Card Industry (PCI) Data Security Standard (DSS). You can find more information on how they collect, process your data and your rights under GDPR in the Privacy Policy.

This buyBTCnow.com micro exchanger is owned by Bloktron OU and is authorised and regulated by the Estonian Financial Supervision Authority with license number FVR000449 to provide services of exchanging a virtual currency against a fiat currency.

What is buyBTCnow’s refund policy?

We don't have a refund policy since the blockchain does not allow to revoke initiated transactions. This is the reason why you have to be very careful when entering your destination btc address. It has to be a BTC address and it has to be the right one. While pasting the btc address, we do make you confirm that these steps are crucial for receiving your crypto’s fast and safe.

Why would I use this exchanger?

Why would I use buyBTCnow instead of an exchange?

An exchanger is a service where you mostly buy (not trade) some crypto’s. We are both exchangers, though buyBTCnow is a fast, worldwide and id-less (no id hassle) way to (only) buy crypto’s. With buyBTCnow, the crypto amounts to buy are limited per person and per month and other exchangers don't have that limit, but it takes for ages to get your crypto’s.

How do I know that my btc transaction is in process?

You can check on the delivery of your bitcoin transaction by copying and pasting your crypto-address on one of the blockchain websites or here if you want to verify more cryptocurrencies.

Where can I verify the duration of the btc transaction?

To check on the current average confirmation time of blockchain transactions, please click here. This includes all btc transactions with low mining fees as well. Since we pay 0.5 mBTC mining fee, your transaction time will be considerably shorter than the average.

Why are funds limited?

Funds are limited to get you crypto’s fast, without you to have identified yourself by sending your id, passport or utility bills. In order to stay AML (Anti Money Laundering) compliant we limited our micro exchanger to 250 EURO equivalent per unique person per month. This means we are very keen on you being unique. So we do not allow you to login with different accounts. And we do not allow you as a unique to exchange more than our monthly limit without a full KYC (Know Your Customer).

Can I use profited or left over crypto’s somewhere else?

Yes of course, your wallet acts like any other crypto wallet. You can use it in your current wallet, application or transfer it to any other wallet or to your friends.

My payment has been approved, but still haven’t received crypto’s. Why?

Registering transactions on the blockchain can take time and this is due to a variety of factors. Therefore in some cases, your transaction may have already been approved, however your cryptocurrency is still transferring. Please be assured that if your payment has been approved by us, you will receive your cryptocurrency.

You can check on the delivery of your bitcoin transaction by copying and pasting your crypto-address on one of the blockchain websites or here if you want to verify more cryptocurrencies.

To check on the current average confirmation time of blockchain transactions, please click here.

What do I need to know about card acceptance?

What is an issuing bank?

The issuing bank is the financial institution that issues credit and debit cards to consumers on behalf of the card networks, such as Visa and Mastercard. Issuing banks are also known as card issuers. The issuing banks are responsible about payments they accept and from whom. Since issuing banks are situated in different territories with different jurisdictions, most issuing banks have its own conditions about payment acceptance. So if you have any problems with acceptance of the payment, please contact your local bank.

What is a credit card processor?

The credit card processor also named Payment Service Provider (PSP) is the organization that has contracted with an acquiring bank to process transactions on behalf of the merchants.

Our FCA regulated PSP acts as the credit card processor and we, in partnership with Blockcypher, are processing the initiation of your bitcoin transaction in the blockchain. You can verify this pending transaction live in chain here by pasting the address of destination of your crypto’s.

What is an authorization hold?

An authorization hold is a temporary hold put on funds, pending authorization. When you make a transaction with a credit or debit card, the merchant contacts the cardholder’s issuing bank and requests authorization, to ensure they actually get paid. While the authorization is pending, the bank reserves the amount requested.

If you do not complete the verification process, or if your transaction was declined, your payment is automatically canceled and the amount will be released by your bank once the authorization holding period is over. This can take up to 5 business days and is not something buyBTCnow has any control over.

What’s the difference between using a credit card or debit card?

You can use both debit and credit cards to purchase cryptocurrencies with us. Depending on your issuing bank, you may incur additional fees when using a credit card. In general, debit cards are more frequently approved than are credit cards.

How long does the payment process take?

Payments are processed immediately and the results are shown on the web page as “payment accepted” or “payment declined”. In case you need to get additional verification from your bank, please retry, verify with your bank until you receive “payment accepted” in your webpage, or contact support@buyBTCnow.com.

My payment has been declined but I have been charged. Why?

Your card was not charged for this payment. It was a credit card authorization check, rather than a charge; the money was held by your bank pending approval or cancellation of this payment.

When your payment is declined, the authorization is voided and the money should be released back into your account immediately or ultimately within 5 business days.

If for some reason the authorization hold is not released, please contact our support team, support@buyBTCnow.com for further assistance.

Why was my payment declined and what can I do?

In most cases we don’t know why your payment declined, since it’s your issuing bank that decides. In the rare cases we decline you payment, we are unable to disclose our decline reasons because we’re protecting you from fraud. It’s nothing personal. In order to not expose any of the mechanisms to malicious usage, as industry standard, no additional information is supplied upon rejection.

Can I cancel my transaction?

Once a transaction has been made and approved, it is not possible to cancel it.

How can I check the status of my transaction?

After your transaction has been accepted, you can check the status of your bitcoin transfer here live or in your buyBTCnow transaction history.

Can I edit my transaction?

Once a transaction has been initiated, it is not possible to edit any of the payment details. For example, it is not possible to change the cryptocurrency destination address once the payment has been submitted.

Can I get a refund?

Due to the irreversible nature of in-chain cryptocurrency transactions, we do not offer refunds. For more information, you can read about our refund policy in our Terms and Conditions .

Do you need to verify my id or more?

Do I need to verify myself before making a purchase?

No you have to do nothing. We don't need anything from you. No id’s, no utility bills, no selfies, nothing.

We need to verify that you as a unique person only can have one account with us. Different levels of verification help us to determine your remaining funds for that month and if you had an account with us before. Failing this verification process will lead to a cancellation of the transaction and your card will not be charged.

Why don’t I need to send you a selfie or id or utility bill?

We only accept 3d-secure payments, so we know its you that owns the card. AML/CFT laws require to disclose anyone that is exchanging FIAT money into cryptocurrencies. Reasons for this are tax evasion and terror financing related. However, very small amounts don't need to be verified. According to art 12 of the 4th AML directive (4AMLD) , this exchanger is entitled to skip this KYC procedure, as long as it guarantees that each unique user of its exchanger is limited not only in to limited funds, but also limited in time and place.